1. Introduction
Welcome to Iventicks ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event ticketing platform.
By using Iventicks, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Purchase tickets
- Create or manage events
- Contact our support team
- Subscribe to our newsletter
This information may include: name, email address, phone number, payment information, and event preferences.
2.2 Automatically Collected Information
When you access our platform, we automatically collect certain information about your device, including:
- IP address and location data
- Browser type and version
- Device type and operating system
- Pages visited and time spent
- Referring website
3. How We Use Your Information
We use the information we collect to:
- Process ticket purchases and event registrations
- Send you tickets and event confirmations
- Provide customer support
- Send important updates about your orders and events
- Improve our platform and user experience
- Prevent fraud and enhance security
- Comply with legal obligations
- Send marketing communications (with your consent)
4. Payment Information
We use Paystack as our payment processor. We do not store your full credit card information on our servers. Payment data is encrypted and securely processed by Paystack in compliance with PCI DSS standards. Please refer to Paystack's privacy policy for more information on how they handle your payment data.
5. Information Sharing and Disclosure
We may share your information with:
- Event Organizers: When you purchase tickets, we share your name and email with the event organizer
- Service Providers: Third-party companies that help us operate our platform (payment processors, email services, analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Event and ticket data is retained for accounting and legal compliance purposes for up to 7 years.
8. Your Privacy Rights
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
- Opt-out of marketing communications
To exercise these rights, please contact us at privacy@iventicks.com
9. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform. For more information, see our Cookie Policy.
10. Third-Party Websites
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.
11. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us: